Just this morning (24 April 2013), I went to Alphaland Southgate Mall early to send money for my father (for Echo's milk and household expenses). I thought that it would minimize squandering my time if I get to send first prior going to PAG-IBIG Main Office at Makati to pay my monthly bill for our housing. I arrived at Mlhuilier Alphaland/Southgate Mall Branch at about 1000H. I filled up remittance form for about 2-3 minutes.
Unfortunately, their system is allegedly down and cannot do business (remittance and claim) for that period, though I was reassured that their connection will resume not later than 1030H. So I waited. 1030H, no connection still so I decided to just proceed to PAG-IBIG Office at Makati. I went to the Billing Section and the whole process did not even take 30 minutes. In short, my travel time to and from PAG-IBIG was even longer than the payment process itself.
At about 1130H, I then went back to Mlhuilier Alphaland/Southgate Mall Branch. It was a good thing that the connection was already fixed. I need not fill out new form since I was able to keep the form i filled out earlier. I just rechecked it then submitted it to the counter.
What was the worst thing that happened? I knew and was pretty sure that I did write my name clearly in bold letters: OLIVIA ESPIRITU FERNANDEZ... The teller even asked for an ID which I gladly gave. How in the world that in the receipt, my name turned out to be: OLIVIA BELTRAN FERNANDEZ. Of course I questioned the details. So here's how the conversation between me and the INEFFICIENT teller went.
Me: Ano itong Beltran na ito?
Teller: Maam, iyong pong middle name niyo.
Me: Kelan pa naging Bletran middle name ko? Di ba sinulat ko naman ng maayos? Binigyan pa nga kita ID.
Teller: Maam, pakisabihan na lang po iyong magrereceive na Beltran po middle name niyo.
Me: My father will be the one picking it up, tingin mo hindi ako tatanungin ng tatay ko? Hindi ako ito!
Teller: Sige maam next time po.
Me: Next time po? It wasnt my first time to remit money in this branch! Binigyan na nga kita ID nagfill out ako form, di mo pa ginawa ng tama trabaho mo. Itatype mo na nga lang pangalan ko di ba?
Teller: (Silent)
Me: ID ko nasan na?
Teller: Alin po maam?
Me: See that! Mali na nga nilagay mong apelyido ko, di ka pa attentive sa client. What kind of service do you have? You need eyeglasses! (Walk-out).
MLHUILLIER SOUTHGATE MALL/ALPHALAND, CLOSE OUT!
Wow! I actually understood this! lol! Some people are just ignorant! Yikes!
ReplyDeleteStopping by from voiceBoks.com
Are you a Filipina maam?
DeleteI would never ever patronize this Money Remittance Center again.
Tsk! I hope the ML management could read this.
ReplyDeleteI hope so mars..can do me a favor for me?pwede pashare ito sa fb page ng ML mars?
DeleteI have an almost similar incident with Western Union. Upon giving the printout, the staff asked me to recheck everything including spelling. I noticed my surname was Bornate not Bormate so I immediately told her to change it.
ReplyDeleteGood thing, she unhesitantly changed it and printed another one and have me checked it again.
At least mommy WESTERN UNION employee did not hesitate in changing your information because it is their job to correct it anyway. Imagine, ML KWARTA PADALA employee asked me to just tell the recipient which happened to be my father to just tell him that my middle name is BELTRAN instead of ESPIRITU?hello???
DeleteI will return to the said branch and will check if said employee is still there.
Experienced the same thing with LBC Pera Padala! What happened naman is ako yung pinadalhan at nagkamali yung teller ng branch sa pagtype ng name ko. Napansin kagad nung nagpadala sakn na mali and asked na macorrect ito, pero sinabihan lang daw sya ng teller na ok lang daw yun at "i-nonote na lang" daw. But nung kukunin ko na yung money, ayaw nila irelease since hindi nga match naman ang name sa id na pinresent ko. nakakairita lang na kasimple simple na nga lang ng gagawin mo, kokopyahin mo na lang magkakamali pa. at yung tipong sila pa matapang.
ReplyDeletesa akin naman mommy tipong iyong mukhang tamad na tamad iyong tauhan ng ML nun.
Delete